Cancellation Policy

Question

Cancellation Policy

Accepted Answer

If there is a booking fee, this will go toward your treatment price provided you do not cancel your appointment.

We require a minimum of 24 hours’ notice for any appointment cancellation to allow time to reallocate your appointment to another client.

If you cancel within 24 hours of your appointment or fail to attend a booked appointment, we reserve the right to charge a cancellation fee which will be the booking fee of $50 and in the case of prepaid treatments, the treatment will be forfeited.

Refunds will be provided where required under New Zealand Consumer Law.

Please note that deposits paid for cosmetic injectable treatments are non-refundable in any circumstances.

We reserve the right to decline to treat clients who repetitively cancel their
appointment times.

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